User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Contents TOC-4
Wave ViewPoint User Guide
Adding notes to a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Incoming call indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Chapter 5 Placing Calls in ViewPoint
Placing a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1
Placing calls using the Dial bar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Using the Place Call To dialog - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Quick-dialing from ViewPoint folders - - - - - - - - - - - - - - - - - - - - - - - - 5-4
Placing calls using drag-and-drop - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5
Placing calls by using other contact managers - - - - - - - - - - - - - - - - - - - 5-5
Checking a number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-6
Redialing numbers and returning calls - - - - - - - - - - - - - - - - - - 5-7
Creating conference calls - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7
Adding parties to a conference - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7
Conferencing multiple active calls together - - - - - - - - - - - - - - - - - - - - - 5-9
Ending a conference call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-9
Supervising other users’ calls - - - - - - - - - - - - - - - - - - - - - - - - 5-9
Chapter 6 Managing Voice Messages in ViewPoint
About managing voice messages in ViewPoint - - - - - - - - - - - - 6-1
The Messages folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Archiving voice messages and call recordings - - - - - - - - - - - - - - - - - - - 6-3
Managing thousands of voice messages or call recordings - - - - - - - - - - - 6-3
Listening to your voice messages and call recordings - - - - - - - - 6-4
Listening to a voice message as it is being left - - - - - - - - - - - - - - - - - - - 6-4
Handling your voice messages - - - - - - - - - - - - - - - - - - - - - - - 6-4