User guide

Knowing when you have new messages 6-11
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Knowing when you have new messages
New voice messages appear in the Inbox folder soon after they are left. Wave indicates new
voice messages in the following ways:
• Number in navigation pane
• Stutter dial tone
• Message-waiting light (if supported by your phone)
• E-mail, pager, and call notifications
Number in navigation pane
ViewPoint’s navigation pane displays the number of new messages in two
places: next to
Inbox in the navigation bar, and next to the specific folder
(for example, Messages) in the Favorite Folders list.
Stutter dial tone
A dial tone that begins with a stutter when you pick up the phone indicates
that you have unheard voice messages.
Message waiting light
If your phone has a message waiting light that Wave supports, you can have
it flash to indicate new voice messages. For analog phones supporting
CLASS message waiting lights, your Wave system administrator must enable the phone’s
message waiting light to make it work.
E-mail, pager, and call notifications
Wave can alert you by e-mail, page, or telephone call whenever you receive a new voice
message. This feature is handy if you are working at a remote location without ViewPoint. You
can then call your office and hear your messages. Your Wave system administrator can set up
e-mail, pager, and call notification for you.
You can receive notification for all voice messages, or for urgent messages only. You can also
receive notifications only on specific days or at specific times. See “Scheduling notifications”
on page 6-12.