User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Sending a message directly to a user’s voicemail 6-10
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
1. Choose File > New > Voice Message. The New Message window opens.
2. Click the recipients who you want receive the message in the
Available Users list. Hold
down the Ctrl key as you click to select multiple users. If you select a workgroup or a
queue, the message is sent to every user within the workgroup or queue.
3. Click
Add to move the selected users to the Recipients list.
4. Use the audio controls to record the message. For instructions, see “Using the audio
controls” on page 2-20.
5. Select any of the following options:
• Private. The voice message is marked Private and cannot be shared by the
recipients.
• Urgent. The voice message is marked Urgent.
6. In
Notes, type any notes that you want to accompany the message. The notes appear in
the Notes column of the recipients’ Messages folders.
7. Click
Send to send the message.