User guide

Managing call recordings 6-9
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Managing call recordings
The following types of call recordings can appear in your Inbox:
• Recordings that you made yourself using the Call Monitor (see “Recording a call” on
page 4-8).
• Recordings made automatically by the system. Usually such recordings are sent to the
voice mailbox of a Wave system administrator or contact center queue supervisor. If you
are receiving such recordings in error, speak to your Wave system administrator.
You can listen to a call recording by double-clicking it, just as you listen to a voice message.
Any command you can use on a voice message you can also use on a call recording.
Managing your voicemail maximums
Your voice mailbox has a limited amount of disk space (in minutes) to store your voice
messages. In addition, your mailbox has a maximum length for any individual message (by
default 180 seconds, or three minutes). See your Wave system administrator about changing
these maximums.
If you log on to Wave by using the telephone commands and your mailbox is nearly full, Wave
prompts you to empty your Deleted folder.
Sending a message directly to a user’s voicemail
You can record a message and send it directly to the voicemail of one or more Wave users.