User guide

Handling your voice messages 6-8
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Associating a voice message from “Unknown” with a contact
A voice message that appears from “Unknown,” means that Wave could not identify the caller
as a Wave contact or user (Caller ID, if present, is still shown in the
Number column). You can
associate the message with a contact, so that the correct name appears in the Call Monitor and
so that Wave identifies the contact on subsequent calls from that phone.
See “Associating a call or Caller ID number with a contact” on page 9-9 for complete
instructions.
Marking a voice message Unheard
To mark an old (heard) voice message as new (unheard), select the message and then choose
Actions > Mark As Unheard.
Marking a voice message Urgent or Private
You can mark a voice message Urgent, Private, or both. Private messages cannot be forwarded,
and users who share your mailbox cannot play them, reply to them, or call back the sender.
The icons in the columns to the right of the envelope icon show whether a message is Urgent
or Private .
• To mark a voice message Urgent, select the message and choose
Actions > Urgent. Select
the command again to remove its Urgent status.
• To mark a voice message Private, select the message and choose
Actions > Mark As
Private
. After a message is marked Private, it cannot be made not Private again.
Adding notes to a voice message
To add written notes to a voice message, click the message and type your notes in the Notes Pane
at the bottom of the Messages folder.
Any notes that you create for a message accompany that message if it is forwarded to other
users.
Hiding and showing notes
To hide or display the Notes Pane, choose
View > Notes Pane. To hide the Notes column, see “”
on page 18-22.