User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Handling your voice messages 6-7
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Opening the contact record from a voice message
If a voice message was left by an identified contact (see Chapter 9), you can open the contact
record to view or change information about the contact. To do so, choose
Actions > Open
Contact
.
Deleting voice messages
By default, messages in the Deleted folder that are older than three days are permanently
removed from Wave. For information about how to change the default, see “Emptying the
Deleted folder” on page 2-19.
To move a voice message to the Deleted folder:
1. Select the message.
2. Choose
Edit > Delete. The message is moved to the Deleted folder. You can still play it or
retrieve it if necessary.
Deleting a message permanently
To delete a message permanently, select the message and press Shift+Delete. A message is also
deleted permanently when you delete it from the Deleted folder or empty the Deleted folder. See
“Managing the Deleted folder” on page 2-19.
Microsoft Exchange Server synchronization
If your office uses Microsoft Exchange Server for e-mail, Wave can synchronize the Inbox and
Deleted folders with those in your e-mail program. When synchronized, messages that you
delete in one application are deleted in the other application.
For example, if you delete a voice message notification e-mail in your e-mail program, Wave
moves that voice message to its own Deleted folder. Similarly, if you delete the matching voice
message in Wave, your e-mail notification moves to your e-mail program’s Deleted folder.
For more information, see your Wave system administrator.