User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Handling your voice messages 6-6
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
To reply to all recipients of a message:
1. Select the message.
2. Click
Actions > Reply to all.
The recipients are listed in the Recipients pane of the Reply to Message dialog.
Calling back the person who left a voice message
You can call back the person who left you a voice message by using the Wave Place Call or the
Speed Dial command. Place Call lets you choose the number to call if several numbers are
available.
Speed Dial returns the call to the default number.
Note: On messages from unidentified callers, Wave places a call to the phone number from
which the message originated. If the message was left by someone calling from an office (PBX)
extension, you might not be able to connect to the correct party.
To call a person back:
1. Select the voice message left by the person you want to call back.
2. On the
Actions menu, choose Place Call or Speed Dial.
E-mailing a voice message
You can e-mail a voice message as a WAV or MP3 file attachment to someone who is outside
the Wave system.
To e-mail a voice message, you must have an e-mail reader that supports MAPI installed on your
computer, such as Microsoft Outlook or Eudora Pro.
To e-mail a voice message:
1. Select the message you want to send by e-mail.
2. Choose
File > Send To, and select the desired format for the Mail Recipient. Your MAPI
mail ViewPoint Send dialog opens with the message attached.
3. Address and send the e-mail as you normally would.