User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Handling your voice messages 6-5
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Forwarding a voice message
You can forward a voice message, except if it is marked Private, to one or more users. A copy
of the message is sent directly to the voicemail of all recipients.
You can also attach a recording of your own at the beginning of the forwarded message. For
example, “Bob, this is Jim. I received this message and thought you would want to hear it.” Your
recording precedes the forwarded message.
To forward a voice message:
1. In any Messages folder, right-click a voice message that you want to forward and select
Forward on the shortcut menu. The Forward Message dialog opens.
2. In the
Available Users list, select the users to whom you want to forward the message. To
select multiple users, press Ctrl while you select users.
3. Click
Add to move the selected users to the Recipients list.
4. Optionally, record a short message that introduces the message you are forwarding. Use
the audio controls (for detailed instructions, see “Using the audio controls” on
page 2-20).
5. Click
Send. A copy of the selected voice message, preceded by your short introductory
message, is forwarded to the users in the Recipients list. When recipients select the
message, they can view (in the
To field) a list of other users who received the same
message. Users can reply to the sender or to all recipients.
Replying to a voice message
Replying to a voice message lets you send a recorded reply directly to the voicemail of the user
who sent you the message. You can send the reply to other users as well. Select the message and
choose
Actions > Reply. Then perform steps 3-5 of “To forward a voice message:” in the
previous section.
You can reply in this way only to a message left by another Wave user. You cannot send a
message in reply to a message left by an external caller.
Note: Replying to a message sends a new message to another user's voicemail. To call back
the person who left you the voice message, choose Actions > Place Call instead (see the next
section).