User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
About managing voice messages in ViewPoint 6-3
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Messages folders
You can store your voice messages in multiple folders. The Messages folder contains three
predefined folders:
• The Inbox folder. New voice messages appear here. After you listen to them, they
remain here unless you move or delete them.
• The Saved folder. Saved messages appear here. When you save a message by using the
telephone commands, it moves to the Saved folder.
• The Deleted folder. When you delete a voice message in ViewPoint, it is moved to the
Deleted folder. Voice messages deleted using the telephone commands do not appear in
the Deleted folder. To empty the Deleted folder, see “Emptying the Deleted folder” on
page 2-19.
Note: The Inbox and Saved folders are the only voice message folders accessible through the
telephone commands. Voice messages in other folders are not accessible using the phone.
Viewing custom data
Messages folders contains a Custom Data column that is hidden by default. By showing it you
can view all custom data that your office might have associated with the call, for example,
customer ID or caller priority. To show columns, choose
View > Current View > Show Columns.
Archiving voice messages and call recordings
The system may be set up to periodically archive your older voice messages and call recordings.
If you find that your messages disappear from your voice mailbox, ask your Wave system
administrator whether they have been archived. You can access archived messages using the
Wave Archived Recording Browser (see Appendix A).
Managing thousands of voice messages or call recordings
If you need to manage thousands or millions of messages or call recordings, you should have
your Wave system administrator set up automatic archiving, or manually archive your
messages. This eases the performance burden on ViewPoint and the Wave ISM, and you can
still use the Archived Recording Browser to quickly review, search, and manage the recordings
(see Appendix A).