User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Contents TOC-3
Wave ViewPoint User Guide
Chapter 3 Using the Extensions List
Viewing Wave extensions - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1
Extensions folder tabs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Extensions folder columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Placing calls to an extension - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Chapter 4 Receiving and Handling Calls in ViewPoint
Using the Call Monitor folder - - - - - - - - - - - - - - - - - - - - - - - 4-1
Call Monitor folder panes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Call Monitor folder columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Selecting and acting on a call in the Call Monitor folder - - - - - 4-3
Call ownership - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Double-clicking calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Commands while a call is ringing - - - - - - - - - - - - - - - - - - - - - 4-4
Taking the call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
Sending the call to voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
Commands while you’re on a call - - - - - - - - - - - - - - - - - - - - 4-5
Putting a call on hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5
Transferring a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6
Recording a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Associating a call with a contact - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Parking a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Unparking a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Sending a call to voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Playing a caller's name over your speakers - - - - - - - - - - - - - - - - - - - - 4-10
Disconnecting a call while staying on the phone - - - - - - - - - - - - - - - - - 4-10
Entering an account code for a call - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11