User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Wave ViewPoint User Guide
Chapter 6
Managing Voice Messages in ViewPoint
CHAPTER CONTENTS
About managing voice messages in ViewPoint
You can manage your voice messages and call recordings in the Wave ViewPoint in the same
way that you manage e-mail messages in your e-mail program. Your new voice messages or
recordings appear in a list in your Inbox folder according to the time and the caller. You can
listen to them in any order you want, and you can easily forward them, reply to them, or save
them.
For instructions on how to listen to voice messages or recordings using the telephone
commands, see the Wave Phone User Guide.
About managing voice messages in ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Listening to your voice messages and call recordings. . . . . . . . . . . . . . . . . . . . 6-4
Handling your voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Managing call recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Managing your voicemail maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Sending a message directly to a user’s voicemail . . . . . . . . . . . . . . . . . . . . . . . 6-9
Knowing when you have new messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Managing greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13