User guide

Redialing numbers and returning calls 5-7
Chapter 5: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Redialing numbers and returning calls
You can quickly perform the following dialing actions in ViewPoint:
• Redial the last number you dialed. Press
F12 on your keyboard.
• Return the last call you received. Press
F11 on your keyboard. The name of the last
caller and the phone number appear in the status bar at the bottom of ViewPoint window.
You can also redial and return calls using the Dial bar (see “Placing calls using the Dial bar” on
page 5-2) or the telephone commands (see the Wave Phone User Guide for more information).
Creating conference calls
Wave lets you easily conference multiple calls together. The Call Monitor folder treats a
conference call as a single call.
The maximum number of parties that can be in a single conference can be between 4 and 30,
depending on your system's configuration. Ask your Wave system administrator for details.
Conference calls appear in a tree structure in the Call Monitor folder. Participants appear on
indented rows under the conference call. Click the top row to perform an action on the
conference.
You can create a conference call by:
• Adding parties one at a time to a call
• Combining separate active calls into one
Adding parties to a conference
Use this procedure to start and build a conference call. The call is placed on hold while you are
adding new parties, but the parties already conferenced can continue to talk to each other.
1. Dial the first party and wait for an answer.
2. Click the call in the Call Monitor folder.
3. Choose
Actions > Conference. The Conference dialog opens.