User guide

Placing a call 5-5
Chapter 5: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Speed-dialing by double-clicking
In the Extensions list, double-clicking an extension speed-dials that extension.
In the Contacts folder, double-clicking a contact may speed-dial the contact’s default number,
depending on how you have configured your Contacts folder (see “” on page 18-21).
Placing calls using drag-and-drop
You can place a call to an extension, contact, or workgroup by dragging and dropping it either
into the Call Monitor or the Dial bar. When dropped, Wave places the call using the default
phone number.
For a complete list of ViewPoint drag-and-drop operations, see “Dragging and dropping items”
on page 2-14.
Placing calls by using other contact managers
You can place calls by using other contact managers such as Microsoft Outlook, GoldMine or
FrontOffice 2000, or Interact Commerce Corporation’s Act!. For more information, see “Using
the Wave TAPI Service Provider and Contact Manager Assistant” on page 1-2.
A contact Contacts (or the
Contacts list in the Call
Monitor’s Phonebook
pane)
A workgroup Workgroups (or
Extensions with a
workgroup selected)
Calls all users in the workgroup simultaneously.
The first user to answer receives the call.
You can quick-dial the following types of call from ViewPoint folders:
To quick-dial... Use this folder Notes