User guide

Placing a call 5-4
Chapter 5: Placing Calls in ViewPoint
Wave ViewPoint User Guide
•Click My Numbers. To place a call to one of your own phone numbers, such as your home
or mobile phone, select it on the list. To place a call to another number, enter the number
in the
Number field.
See your Wave system administrator about entering numbers into your My Numbers list.
Note: To verify that the phone number is entered in a correct format, click .
3. To enter an account code for the call, type a vertical bar character ( | ) after the number,
followed by the account code.
4. Click
OK to place the call.
Another way to place a call to a user is to double-click the user in the Extensions list.
Quick-dialing from ViewPoint folders
In certain ViewPoint folders you can quickly place calls by either right-clicking an item or
selecting it and using the
Actions menu. You can choose the following commands:
• Speed Dial. Immediately places a call to the default number of the selected item. For a
user, it is his or her extension. For a contact, it is the contact’s default phone number.
• Place Call. Opens a sub-menu that lets you choose from all the available numbers for the
selected item (for example, all of a contact’s numbers). You can also choose
Other to
open the Place Call To dialog with that item selected (see “Using the Place Call To
dialog” on page 5-3).
You can quick-dial the following types of call from ViewPoint folders:
To quick-dial... Use this folder Notes
A user or other
extension
Extensions (or the
Extensions list in the Call
Monitor’s Phonebook
pane)
A caller (call back) Call Log Places a call to the Caller ID or callback number
associated with the call.
A message (call back) Messages (Inbox or
other folder)
Places a call to the Caller ID or callback number
associated with the message.