User guide

Placing a call 5-2
Chapter 5: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Placing calls using the Dial bar
ViewPoint has a Dial bar on the menu bar that you can use to place calls.
To place a call using the Dial bar:
1. Type either of the following in the Dial bar:
• The number to dial. If it is an external number, type the full number including area
code (10 digits in North America, for example 6173540600). Do not enter a Wave
access code (such as 9). To dial international numbers enter + followed by the
country code and the number, for example [phone]. Do not add the
international access code (for example, 011 in North America).
Hyphens, spaces, periods and parentheses are allowed.
• The name or partial name of a user, contact, or contact company name. Wave
searches all of the Contacts, Extensions, and Workgroups for a match. If only one
match is found, the system places the call immediately. If there is more than one
match, a dialog opens and you can select a name on the list and click Dial to place
the call.
2. To specify an account code for the call, add a vertical bar character ( | ) after the number,
followed by the account code.
3. Press Enter to place the call.
You can also drag-and-drop items into the Dial bar, including a text phone number from another
application. See “Placing calls using drag-and-drop” on page 5-5.
To redial a call using the Dial bar:
Click the arrow on the right of the Dial bar for a list of recently dialed names and numbers. Click
a number to redial it.