User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Contents TOC-2
Wave ViewPoint User Guide
Logging on to ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Using ViewPoint with a different phone or server - - - - - - - - - - - - - - - - - 2-3
Using ViewPoint with another station - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Logging on with new logon options - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Changing your password - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Logging on with command-line switches - - - - - - - - - - - - - - - - - - - - - - - 2-6
Exiting ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Exiting and logging off - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Elements of the ViewPoint window - - - - - - - - - - - - - - - - - - - 2-7
The menu bar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7
The toolbar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
The navigation pane - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
The status bar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Working in ViewPoint folders - - - - - - - - - - - - - - - - - - - - - - 2-10
Working with multiple ViewPoint windows - - - - - - - - - - - - - - - - - - - - 2-12
Adjusting the Phonebook Pane in the Call Monitor folder - - - - - - - - - - 2-12
Deleting voice messages and other items - - - - - - - - - - - - - - - - - - - - - - 2-13
Copying and pasting items - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Dragging and dropping items - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Printing items in folders - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Organizing items in folders - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Private and public folders - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Customizing columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Viewing public folders - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-19
Managing the Deleted folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-19
Using the audio controls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-20
Importing and exporting Wave items - - - - - - - - - - - - - - - - - - 2-21
Importing and exporting contacts - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-21