User guide

Commands while you’re on a call 4-10
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
Unparking a call
You can retrieve a parked call from any Wave telephone or from any PC running ViewPoint.
To answer a parked call from any ViewPoint program:
1. Click Tools > Unpark. The Unpark dialog opens.
2. Select the call that you want to unpark and answer and click
OK.
You can also answer a parked call by picking up a Wave phone, pressing
*53, and then entering
the parking slot number.
Sending a call to voicemail
To send an active call to voicemail, choose Actions > Take Message.
Playing a caller's name over your speakers
You can play a recording of a caller’s name over your speakers at any time during a call by
choosing
Actions > Announce Caller.
The recording that plays is either the caller’s voice title, if one has been recorded, or the caller’s
answer to the call announcing prompt, “Please say your name.” If you choose
Actions >
Announce Caller
and hear nothing, then either the caller has no voice title recorded, you have
the call announcing prompt turned off, or the caller did not answer the prompt.
Disconnecting a call while staying on the phone
You can disconnect a call without hanging up the phone. Select the call, and then choose Actions
> Disconnect
. This command disconnects the caller and provides you with a dial tone. This
command is useful if:
• You want to disconnect a single party in a conference call. Hanging up your phone would
disconnect you from the whole conference.
• You are going to immediately dial another call. If you hang up and pick up your phone
too quickly, Wave can read that as a Flash command, which would put the call on hold
instead of disconnecting it.