User guide

Commands while you’re on a call 4-9
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
To record a call:
1. During an active call, choose Actions > Start Recording. Wave starts to record the call.
You may hear a regular beep while recording, depending on your system configuration.
2. To stop recording before the call is finished, choose
Actions > Stop Recording.
Using the telephone commands
You can start and stop recording your calls using the
*16 telephone command. You can also use
the telephone commands to listen to recordings in your Inbox. For more information, see the
Wave Phone User Guide.
Privacy
It is the responsibility of you and your Wave system administrator to comply with any federal
or other applicable statutes regarding the recording of phone calls. Vertical Communications,
Inc. disclaims any responsibility for failing to comply with such regulations.
Associating a call with a contact
Unidentified calls appear in the Call Monitor folder as being from “Unknown.” You can
associate a particular unidentified call with one of your contacts, so that the Call Monitor and
Call Log folders display a name with the call. You can also permanently associate the call’s
Caller ID phone number or text with the contact, so that Wave automatically identifies the
contact on all subsequent calls from that phone.
To associate a call with a contact, choose
Actions > Associate. See “Associating a call or Caller
ID number with a contact” on page 9-9.
Parking a call
Parking a call puts a call on hold and lets any Wave user retrieve it from any Wave telephone or
ViewPoint program in your office.
To park a call
1. In the Call Monitor, select the call you want to park.
2. Choose
Actions > Park. The Status column in the Call Monitor folder displays “Parked
on <orbit number>.