User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Commands while you’re on a call 4-8
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
7. Choose one of the following options:
• Complete. The transfer is completed and the call disappears from your Call Monitor. You
can also complete the transfer by hanging up the phone.
• Conference. The caller, the recipient, and you are all connected in a conference call.
• Cancel. The transfer process ends and you are reconnected to the caller, so you can
transfer him or her to voicemail or another destination.
Transfer tips for Operator users
By using workgroups and showing the Extensions tab of the Phonebook pane in the Call
Monitor folder, you can easily find and choose the recipient of a call that you want to transfer.
Define workgroups to represent the departments of your office. When transferring a call you can
then view only the members of a workgroup, for example, the Marketing workgroup. You can
see at a glance the names of members of the Marketing department and who is available to take
a call. See “Using workgroups” on page 9-14 and “Adjusting the Phonebook Pane in the Call
Monitor folder” on page 2-12.
You can also transfer calls more easily by resizing the Transfer To dialog, by showing and hiding
columns, and by sorting calls by column. See “” on page 18-21.
Recording a call
If your Wave system administrator has given you the required permission, you can record your
Wave conversations, including conference calls. By default, recordings appear in your
Voicemail Inbox folder, although the system may be configured to send them to another
extension’s Inbox.
The maximum length of a single recording is equal to the total number of minutes available in
your voice mailbox. By default this is 20 minutes, but your Wave administrator may have set a
different limit.
Note: You cannot receive more voice messages when your voice mailbox is full. You should
check your available mailbox space after recording any conversation to be sure that you have
space for new voice messages. See “Managing your voicemail maximums” on page 6-9 for
more information.