User guide

Commands while you’re on a call 4-7
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
• Supervised transfer, sometimes called an attended or consultation transfer. You speak to
the transfer recipient first, while the caller is placed on hold. You can then complete the
transfer, or conference the three of you together, or cancel the transfer and return to the
caller.
• Direct to voicemail. You transfer the call directly to an extension’s voicemail.
To transfer a call:
1. Select the call that you want to transfer.
2. Choose
Actions > Transfer. The Transfer To dialog opens.
3. Select the person or enter the number to which to you want to transfer the call. See
“Placing a call” on page 5-1 for instructions.
Note: You may be prohibited from transferring an external caller to an external number.
See your Wave system administrator for more information.
4. In the
Transfer field at the bottom of the dialog, click either Blind, Supervised, or to
Voicemail
. See the beginning of this section for more information.
5. Click
OK. If you selected Blind or to Voicemail, the transfer is completed and the call
disappears from your Call Monitor.
If you selected
Supervised, you are connected to the recipient’s extension, and the caller
is put on hold. The incomplete transfer displays as a linked three-party call in the Call
Monitor.
6. Speak to the recipient and announce the caller. A dialog opens and asks you if you want
to complete the transfer or cancel it.