User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Commands while you’re on a call 4-5
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
Commands while you’re on a call
Once you are on an active call, you can perform actions on that call, including the following:
• Putting a call on hold
• Transferring a call
• Recording a call
• Associating a call with a contact
• Parking a call
• Unparking a call
• Sending a call to voicemail
• Playing a caller's name over your speakers
• Disconnecting a call while staying on the phone
• Entering an account code for a call
• Adding notes to a call
Instructions for each of these commands appear in the following sections.
You can also include the call as part of a conference call. See “Creating conference calls” on
page 5-7.
Note: To perform a Call Monitor command on a call, you must first select the call.
Putting a call on hold
To put a call on hold, select the call, and then choose Actions > Hold. Alternatively, double-click
the call or select the call and press Enter.
To retrieve the call from hold, select the call and either choose
Actions > Take Call, double-click
the call, or press Enter.
You can put as many calls on hold at one time as you want. The
Duration column in the Call
Monitor folder shows how long each call has been waiting on hold.