User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Wave ViewPoint User Guide
Contents
Contents
Chapter 1 Introducing Vertical Wave
About Vertical Wave - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Accessing Wave - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Using Wave ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Using the Wave TAPI Service Provider and Contact Manager Assistant - - 1-2
Using your phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Feature comparison table - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Getting technical support - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Wave documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Related reading - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Accessing Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Chapter 2 Using ViewPoint
About ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
Using ViewPoint remotely - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1