User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Using the Call Monitor folder 4-2
Chapter 4: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
In the Call Monitor folder you can:
• See who is calling you and take the call or send it to voicemail
• Click calls to transfer them, put them on hold, send them to voicemail, or perform other
actions
• Move among multiple calls on hold with a click of the mouse
• Record calls
• Conference calls (including creating or starting a conference)
Each row in the Call Monitor folder is an item that contains information about one call, or one
party in a call. Conference calls appear as a grouped item with each party to the conference call
as a separate indented row.
For an explanation of Call Monitor folder columns, press
F1 for online Help. For information
about changing the Call Monitor folder columns that are displayed, see “” on page 18-22.
Call Monitor folder panes
The Call Monitor folder contains the following two panes that you can hide or show:
• The Phonebook Pane, which shows the Extensions folder and the Contacts folder and
enables drag-and-drop call handling. See “Adjusting the Phonebook Pane in the Call
Monitor folder” on page 2-12 and “Dragging and dropping items” on page 2-14.
• The Notes Pane, which enables you to type and save call notes. See “Adding notes to a
call” on page 4-11.
Call Monitor folder columns
The Call Monitor folder contains several columns that show detailed information about a call,
such as Trunk Name and Target Station. Some of the columns are hidden by default. For an
explanation of the columns, press
F1 in the Call Monitor folder for its online Help. For
instructions on hiding and showing columns, see “” on page 18-22.
Viewing a custom data column in the Call Monitor
If your Wave ISM is configured to display custom data in the Call Monitor, the custom data
appears in one or more columns. You can view the available columns in the Show Columns
dialog. You can hide and show custom data columns the same way you can hide and show
normal columns (see “Customizing columns” on page 2-17.) Contact your Wave system
administrator to see if any custom data columns are available in your Call Monitor folder.