User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Wave ViewPoint User Guide
Chapter 4
Receiving and Handling Calls in ViewPoint
CHAPTER CONTENTS
Using the Call Monitor folder
In the Wave ViewPoint, the Call Monitor folder is the visual counterpart to your telephone. The
Call Monitor lets you see all your incoming calls and any outgoing calls at once, often with the
callers identified by name.
Using the Call Monitor folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Selecting and acting on a call in the Call Monitor folder. . . . . . . . . . . . . . . . . . . 4-3
Commands while a call is ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Commands while you’re on a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Incoming call indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11