User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Placing calls to an extension 3-3
Chapter 3: Using the Extensions List
Wave ViewPoint User Guide
Extensions folder columns
The following table shows the columns that are available in the Extensions folder. To show or
hide columns, see “Customizing columns” on page 2-17.
Placing calls to an extension
To place a call to an extension, double-click the extension. If your phone is on hook, it rings to
connect you to the call being placed.
Column Description
Either type of extension, or user phone state. The extension types are:
User whose phone is on hook
User whose phone is on hook
Call center agent in wrap-up state
Auto attendant
Call center queue
Workgroup
IVR Plug-in
Name Name associated with the extension.
Ext Extension number.
Personal Status
Name
User’s current personal status.
Title User’s title, if available.