User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Viewing Wave extensions 3-2
Chapter 3: Using the Extensions List
Wave ViewPoint User Guide
The Extensions list updates automatically in real time.
Extensions folder tabs
The Extensions folder can contain tabs that display related groups of extensions. To view tabs,
right-click the Extensions view column headers and choose
Show Tabs. Click each tab to view
its contents.
•
All tab. This tab displays all Wave extensions. Your system may be configured to not
show this tab.
•
Workgroup tabs. The Extensions folder contains a tab for each public workgroup of
which you are a member, and a tab for each personal workgroup that you created and
decided to show as a tab. Click a workgroup tab to see the extensions within that
workgroup. See “Using workgroups” on page 9-14.
•
Queue tabs. If you are an agent in contact center queues, the Extensions folder contains a
tab for each queue. Click the tab to see the agents who are members of that queue.