User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Wave ViewPoint User Guide
Chapter 3
Using the Extensions List
CHAPTER CONTENTS
Viewing Wave extensions
You can see all Wave extensions, along with information about the current status of each
extension, in the Extensions list. You can use the Extensions list to quickly place calls to other
Wave extensions.
You can display the Extensions list in the Call Monitor for quick access, including
drag-and-drop calling. See “Adjusting the Phonebook Pane in the Call Monitor folder” on
page 2-12.
A glance at the Extensions list can tell you:
• A user’s extension number
• Whether a user is currently on a call
• A user’s current personal status
• Whether a user has call forwarding turned on, and the location to which the calls are
forwarded
• The extensions of your office’s auto attendants and queues.
Viewing Wave extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Placing calls to an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3