User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Importing and exporting Wave items 2-23
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
6. Select Use phone numbers as caller identification for these contacts to add the imported
contacts’ phone numbers to Wave’s list of Caller ID numbers so that contacts can be
identified when they call. For more information, see “Teaching Wave to recognize your
contacts” on page 9-7.
7. If you are importing a CSV file that was created by Wave, go to step 10.
8. If you are importing contacts from another application and have not previously mapped
the fields, click
Map Custom Fields. The Map Custom Fields dialog opens using the
default map, showing the first contact record to be imported, and how the existing fields
will be mapped to Wave fields.
9. If you have saved a different map and want to use it, click
Load Map and select it.
Otherwise, map the fields manually as follows:
• Check
First record contains field names at the bottom of the dialog if the CSV file’s first
record consists of the names of fields. Then drag fields or values from the left pane (the
CSV file) to the fields in the right pane (Wave contacts) in which you want the values to
appear. Drag unwanted field mapping from the right pane to the left pane to clear them.
•Click
Previous or Next to view other records in the CSV file to see how they will map.
•Click
Clear Map to remove all mapping from the right pane.
•Click
Default Map to restore the default mapping.