User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Importing and exporting Wave items 2-21
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Using voice message bookmarks
You can set bookmarks in voice messages by dragging the arrows that appear under the slider
bar. When you play a message you have bookmarked, only the portion of the file between the
bookmarks plays. This capability can be useful when you want to mark the location of an
important phone number in a voice message.
Importing and exporting voice files
Importing and exporting Wave items
You can import contacts into Wave from a CSV (comma-separated value) file, and you can
export contacts to a CSV file. Click
File > Import and Export to open the Import and Export
Wizard.
Importing and exporting contacts
You can import contacts into Wave:
• From a CSV file generated from Wave
• From a CSV file generated from another contact manager such as Microsoft Outlook
You can export contacts from Wave to a CSV file that you can import into another Wave
ViewPoint, Outlook, GoldMine, FrontOffice 2000, Act!, or other contact management software.
To import or export a voice file, use the buttons on the recording control.
Import
You can import a voice file in WAV format to use for any
ViewPoint recording (greetings, voice titles, and so on).
Wave can import WAV files with a frequency of 8Khz, 11.025
Khz, 22.05 Khz, or 44.1 Khz.
Export
You can export any of your ViewPoint recordings, including
voice messages and recorded conversations, to a WAV or MP3
file on your hard disk.