User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Organizing items in folders 2-20
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Using the audio controls
Wave’s audio controls make it easy to create recordings and listen to recordings and voice
messages.
These audio controls appear throughout ViewPoint in dialogs in which you can create
recordings and listen to voice messages.
Creating recordings and playing voice messages.
You can play audio either over your computer speakers or your telephone. Choose
Tools > Audio
Output
to switch audio output from one to the other. You can also use the button in the status
bar. When playing audio over the phone, if your phone is on hook, it will ring to connect you to
the audio being played.
Note: When sending audio to your phone, ViewPoint displays a message identifying the
station ID being rung.
You create recordings by speaking into your phone.
Record
When you are ready to record, pick up your phone, and then
click the button. A beep signals that recording has begun.
Stop
When you are finished recording, you can either hang up or click
the button.
Play
Click the button to listen to the recording or voice message.
Click it again to pause playback.
To move forward and backward within the recording or voice message, drag the
slider bar: