User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Organizing items in folders 2-19
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Sorting the contents of a column
Click a column header to sort the items in a folder by the information in that column. Click the
column header again to sort in the reverse order.
The column in the folder that contains an arrow in its header is the column by which the display
is currently sorted. The direction of the arrow indicates the sort order.
Viewing public folders
Public folders contain items that all Wave users can view and use. For example, any user can
view a public contact’s information or place a call to that contact.
Example:
Your company defines its departments as public workgroups. All users in the company can view
the members of those workgroups.
Note: Items in public folders are not generally available for editing or deleting. You must have
special permission to edit a public item.
Managing the Deleted folder
The Deleted folder contains voice messages that you have deleted from the Messages folder.
Items in the Deleted folder continue to be stored in the limited space that has been allocated to
you for your voice files. To regain space for more voice messages or other voice files, empty
your Deleted folder.
To view the contents of the Deleted folder, click it in the Folder List.
Emptying the Deleted folder
You can delete an item from the Deleted folder just as you would from any folder. When items
are deleted from the Deleted folder, they are deleted permanently.
To empty the Deleted folder, choose
Tools > Empty Deleted Folder.