User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-16
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Folder Folder Moves the folder
to another folder
Opens the Move
Folder dialog
Contact Moves the folder
to the Contacts
folder
Opens the Move
Folder dialog
Voice
Message
Moves the folder
to the Messages
folder
Opens the Move
Folder dialog
Voice
Message
Call Conferences the
message sender
with the call
Opens the
Conference
dialog
Empty Call
Monitor
Places a call to
the message
Caller ID
Opens the Place
Call To dialog
Folder Moves the
message to the
folder
Opens the Move
Item dialog ox
Copies the
message
Extension
(User, Auto
Attendant,
Queue, or
IVR Plug-in)
Call Conferences the
call
Opens the
Conference
dialog
Empty Call
Monitor
Places the call Opens the Place
Call To dialog
Text (for
example, a
phone
number in
ViewPoint)
Call Monitor Places a call to
the number that
was dropped
Opens the Place
Call To dialog
From To Drag SHIFT + Drag CTRL + Drag