User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-15
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Note: Whenever you can drag an item to the Call Monitor to place a call, you can also drag it
to the Dial toolbar field.
From To Drag SHIFT + Drag CTRL + Drag
Call Call No action Opens the
Conference
dialog
Conferences the
calls together
Extension,
Contact, Call
Log, Voice
Message
Performs a blind
transfer
Opens the
Transfer dialog
Performs a
consultation
transfer
Note: Alt + Drag of a call to an extension transfers the call
directly to that extension’s voicemail.
Call Log Call Conferences the
Call Log party
with the call
Opens the
Conference
dialog
Empty Call
Monitor
Places a call to
the Call Log
party
Opens the Place
Call To dialog
Contact Call Conferences the
contact’s default
number with the
call
Opens the
Conference
dialog
Empty Call
Monitor
Places a call to
the default phone
number
Opens the Place
Call To dialog
Folder Moves the
contact to the
folder
Opens the Move
Item dialog
Copies the folder