User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-13
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
With the Phonebook pane open, click the appropriate tab to display the Extensions folder or
Contacts folder.
To move the Phonebook Pane within the Call Monitor folder, choose
View > PhoneBook Pane,
and then select a location from the sub-menu.
To remove the Phonebook Pane from the Call Monitor folder, choose
View > Phonebook Pane
> Off
.
Deleting voice messages and other items
To delete a voice message from your Inbox, select it and then press Delete. The voice message
moves to your Deleted folder.
To permanently delete a voice message from your Inbox:
1. Select the voice message. To select more than one voice message, press Ctrl and select
them.
2. Press Shift+Delete. A confirmation dialog opens.