User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-12
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Working with multiple ViewPoint windows
You can have several folders open at once by opening each folder in its own window. To open
a folder in its own window, right-click a folder in the Favorite Folders list and choose
Open in
New Window
on the shortcut menu.
When you want to shut down ViewPoint, you can close all ViewPoint windows at the same time
by choosing
File > Exit and Log Off on the main menu.
Adjusting the Phonebook Pane in the Call Monitor folder
The Phonebook pane—shown by default in the Call Monitor—includes the Extensions folder
and the Contacts folder. You can perform drag-and-drop call handling operations between the
pane and the Call Monitor. See “Dragging and dropping items” on page 2-14. With the
Extensions folder, you can see whether a user is on the phone before placing a call to him or her.