User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-11
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
For an overview of each folder, see the following table.
Navigation
Pane
Folder Description
Call Monitor
Place calls and handle incoming calls (transfer calls, create conference
calls, monitor a voice message as it is being left).
Messages
Hear and manage your voice messages. To call back a message,
right-click it and choose Place Call.
Contacts
Manage an online phone book of your telephone contacts.
Call Log
View a record of all your phone calls. To return the call, right-click it and
choose Place Call.
Call Monitor \ Extensions
View all Wave extensions, their personal statuses, and who is on the
phone now.
Configuration \ Greetings
Record your voice-mail greetings and change the active greeting.