User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Working in ViewPoint folders 2-10
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
• Phone. If you see a Phone pane showing the name of another user, it indicates that user is
logged in to your station. While that user is logged in, calls you place using the phone
will be subject to that user’s dialing restrictions, and logged as coming from that user. To
restore the station to yourself, pick up the phone and dial *00.
• Audio output. You can click these buttons to switch ViewPoint's audio output between
your computer speakers and your phone. Audio output includes playing your voice
messages. Click the arrow to the right of the button to switch your audio output.
• Call forwarding. If the FWD button is not greyed out, it means you are currently
forwarding your calls. Hover your mouse over the button to display the forwarding
number. You can also click the arrow to quickly select one of your personal numbers (set
by your Wave system administrator) as the forwarding number. Double-click the button
to open the Call Forwarding dialog, in which you can change or turn off call forwarding.
See “Forwarding calls” on page 8-1.
Working in ViewPoint folders
Wave ViewPoint contains folders, which appear in the main part of ViewPoint window and give
you access to specific Wave functions.
Note: Some folders may not be available to you. Your Wave system administrator controls
which folders your ViewPoint program displays.
To open a folder, do one of the following:
• Click its icon in the Navigation pane. See “The navigation pane” on page 2-8
• Choose
View > Go To, then select the folder to display.