User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Elements of the ViewPoint window 2-9
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Using the navigation bar
Click an entry in the navigation bar to go to that folder and gain access to other related folders
in the Favorite Folders list. The entries in the navigation bar are:
•
Call Monitor. Displays the Call Monitor. Favorite Folders: Extensions.
•
Voicemail. Displays the Inbox folder of the Messages folder. Favorite Folders: All other
Messages folders, including local folders and any folders that other users have shared
with you.
•
Contacts. Displays the Contacts folder. Favorite Folders: The Public Contacts folder.
•
Call Log. Displays the Call Log.
•
Configuration. Displays the Greetings folder. Favorite Folders: Greetings, Workgroups,
Public Workgroups.
Customizing the navigation pane
To add or remove buttons from the navigation pane, click the small arrow icon in the lower right
corner of the pane, then choose
Add or Remove Buttons from the menu that appears. Check or
uncheck button options on the submenu to include or hide them in the pane.
The status bar
The status bar is located at the bottom of ViewPoint window.
The status bar gives you quick access to the following information:
• Last caller. Lists the name (if available) and Caller ID of your last incoming call. You
can press F11 to place a call to that number.
• Number of items. Number of items in the current folder. For example, if you have 18
contacts, the Contacts folder status bar displays “18 Items.” In any Messages folder, the
status bar also indicates the number of unheard messages.
• Name and extension. The name and extension of the user logged on to ViewPoint on this
computer.