User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Wave ViewPoint User Guide
Chapter 2
Using ViewPoint
CHAPTER CONTENTS
About ViewPoint
ViewPoint provides a central place to manage your calls, voicemail, contacts and Wave account
in an easy-to-use, graphical Windows interface. In ViewPoint you can quickly and easily drag
and drop to transfer or conference calls, point and click to hear voice messages or call people
back, and more.
See your Wave system administrator about installing ViewPoint on your computer.
Without ViewPoint, you can still access many Wave functions by using the telephone
commands. For details, see the Wave Phone User Guide.
Using ViewPoint remotely
If your office’s network is set up so you can log on remotely via a Virtual Private Network
(VPN) connection, you can use ViewPoint as if you were on the network at your office. Contact
your network administrator to see if you have VPN support and how to start VPN from your
remote computer.
ViewPoint will not run without a network connection to your Wave Server. Be sure you have an
active VPN connection to your office before launching ViewPoint.
About ViewPoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Logging on to ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Exiting ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Elements of the ViewPoint window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Working in ViewPoint folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Organizing items in folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Importing and exporting Wave items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21