User guide

Feature comparison table 1-3
Chapter 1: Introducing Vertical Wave
Wave ViewPoint User Guide
Feature comparison table
The following table shows the major features that are available in Wave, via ViewPoint, the
phone menu prompts, or the Contact Manager Assistant (CMA). If your Wave system does not
include some of these features, your Wave system administrator may have made them
unavailable to you.
Getting technical support
Contact your Wave system administrator for technical support. For information on how to report
problems, see Appendix C.
You can get help through Wave documentation as described in the next section.
Feature ViewPoint Phone CMA
Managing voice messages Yes Yes No
Placing, receiving, and handling calls Yes Yes Some
Managing participants in conference calls Yes No No
Managing contacts Yes No Yes
Call announcing of contacts Yes Yes No
Screen-pops for incoming calls Yes n/a Yes
Managing workgroups Yes No No
Viewing the Extensions list Yes No No
Viewing the Call Log Yes No No
Recording greetings Yes Yes No
Forwarding calls Yes Yes No
Changing the active greeting Yes Yes No