User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Index IND-4
Wave ViewPoint User Guide
overview, 3-1
adding as pane in Call Monitor
, 2-12
setting up workgroup tabs for
, 9-17
tabs in
, 3-2
F
F11 (return your last call), 5-7
F12 (redial your last call)
, 5-7
Favorite Folders list
, 2-8
feature comparison table
, 1-3
folders
overview
, 2-17
for contacts
, 9-2
for voicemail
, 6-3
opening in new windows
, 2-12
private and public
, 2-17
forwarding calls
overview
, 8-1
as displayed in Extensions list
, 3-1
prompting for password
, 8-3
status bar button for
, 2-10
using ViewPoint
, 8-1
and voicemail
, 8-4
when logging on
, 2-5
forwarding voicemail
using ViewPoint
, 6-5
FrontOffice 2000
, 1-2
FWD button on status bar
, 2-10
G
GoldMine, 1-2
greetings
overview
, 6-13
active
, 6-14
e-mailing, 6-14
recording using ViewPoint
, 6-14
Greetings folder
, 6-13
H
Help, online, 1-4
hold
putting calls on using ViewPoint
, 4-5
retrieving from other phones (call parking)
, 4-9
I
identifying contacts
adding and deleting phone numbers for
, 9-8
by caller ID
, 9-8
by PIN
, 9-12
importing
contacts
, 2-21
voice files
, 2-21
J
joining
users’ calls
, 5-9
L
logging on
as a visitor
, 2-5
changing default station
, 2-5
skipping
, 2-2
to ViewPoint with another phone
, 2-4
using ViewPoint
, 2-2
with command line switches
, B-1