User guide

Index IND-3
Wave ViewPoint User Guide
taking notes on, 4-11
transferring
tips for Operators
, 4-8
using drag-and-drop
, 4-6
using ViewPoint
, 4-6
unparking using ViewPoint
, 4-10
checking numbers
, 5-6
coaching
users’ calls
, 5-9
conference calls
as displayed in Call Monitor
, 5-7
creating using ViewPoint
, 5-7
using drag-and-drop
, 5-8
Contact Manager Assistant
, 9-13
contacts
overview
, 9-1
account codes for
, 9-5
adding and deleting phone numbers for
identification
, 9-8
associating "Unknown" callers with
, 9-9
benefits of recognition
, 9-7
default phone number
, 9-5
deleting phone numbers used for identification
,
9-9
entering
, 9-3
entering phone numbers for
, 9-5
folders for
, 9-2
identifying by caller ID
, 9-8
importing and exporting
, 2-21
in other contact manager applications
, 9-13
PINs for
, 9-12
placing calls to
, 5-3
private and public
, 9-2
recording voice titles for
, 9-6
searching for
, 9-3
telephone prompt language for
, 9-5
Contacts folder
adding as a pane in Call Monitor
, 2-12
copying and pasting ViewPoint items
, 2-14
CSV files, importing and exporting
, 2-21
custom data, viewing
, 4-2
D
default phone number, for contacts, 9-5
default station, changing
, 2-5
Deleted folder
, 2-19
deleting ViewPoint items
, 2-14
deleting voicemail
permanently
, 2-13
using ViewPoint
, 2-13
dial bar
, 5-2
dialing. See placing calls
disconnecting calls without hanging up
, 4-10
documentation
, 1-4
drag-and-drop, in ViewPoint
, 2-14
drag-and-drop transferring
, 4-6
E
e-mailing greetings, 6-14
e-mailing voicemail
, 6-6
e-mail notification of voicemail
, 6-11
emptying the Deleted folder
, 2-19
ending calls without hanging up
, 4-10
exiting ViewPoint
, 2-6
exporting
contacts
, 2-21
voice files
, 2-21
extensions
placing calls to
, 5-3
Extensions list