User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Wave ViewPoint User Guide
Symbols
F11 (return your last call), 5-7
F12 (redial your last call)
, 5-7
A
accessing account, 1-1
account codes
entering for contacts
, 9-5
entering using ViewPoint
, 4-11, 5-2, 5-4
Act!
, 1-2
active greeting
, 6-14
agents
using Extensions list tabs
, 3-2
All tab
in Extensions list
, 3-2
answering calls
using ViewPoint
, 4-4
archive database, checking for missing audio files
,
A-12
Archived Recording Browser
about
, A-1
acting on recordings
, A-11
adding notes to recordings
, A-12
browsing search results
, A-11
changing number of entries per page
, A-11
checking archive for missing audio files
, A-12
deleting recordings
, A-12
exporting recordings
, A-12
flagging recordings for follow-up
, A-12
loading saved search
, A-9
logging on
, A-1
managing recordings
, A-9
opening Call Log details for recordings
, A-11
playing recordings
, A-11
purging recordings
, A-13
refreshing search results
, A-12
restoring recordings to Servers
, A-12
running
, A-1
saving current search
, A-9
searching for recordings
, A-2
sorting search results
, A-11
specifying search criteria
, A-5
archived recordings
managing individual recordings
, A-9
purging
, A-13
searching for
, A-2
archived voicemail
, 6-3
associating
from a Call Log entry
, 7-8
from an active call
, 4-9
from voicemail
, 6-8
audio controls, using
, 2-20
audio output, changing
, 2-10
B
blind transfers
using ViewPoint
, 4-6
bookmarks for voicemail
, 2-21
Index