User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Accessing Wave 1-2
Chapter 1: Introducing Vertical Wave
Wave ViewPoint User Guide
Using the Wave TAPI Service Provider and Contact Manager Assistant
If you make extensive use of contact management applications or customer relationship
management software such as Microsoft Outlook, GoldMine or GoldMine FrontOffice 2000, or
Interact Commerce Corporation’s Act!, you can install the Wave TAPI Service Provider and
place Wave calls to contacts from those applications. You do not need to have Wave ViewPoint
installed on your computer to use the TAPI Service Provider.
The TAPI Service Provider links your contact management applications to your Wave phone,
just as Wave ViewPoint is linked to your phone. After the TAPI Service Provider is installed,
you can use your contact manager application’s Place Call feature to call its contacts using your
Wave phone. Ask your Wave system administrator to install the Wave TAPI Service Provider,
and then follow the instructions in your contact manager application for placing calls.
You can also install the Wave Contact Manager Assistant (CMA) and receive screen-pops for
calls that show the name, the Caller ID, and the time of day of the call. You do not need to have
Wave ViewPoint installed on your computer to use the CMA.
Note: With Act!, you can receive screen-pops without installing the CMA.
For more information, see the Wave TAPI Service Provider Help and the Wave Contact
Manager Assistant Help.
Using your phone
Voice prompts guide you to enter Wave phone commands via your phone’s keypad. Depending
on your phone type (SIP, digital, or analog), you can also use phone feature buttons or soft keys
to access Wave features. For more information, see the Wave Phone User Guide, or the Wave
Phone Quick Reference Guide specific to your phone type.