User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Reporting a problem that involves a specific call C-2
Appendix C: Reporting Problems
Wave ViewPoint User Guide
Reporting a problem that involves a specific call
If you encountered a problem that involved a call, the best way to report the problem is as
follows:
1. In ViewPoint, go to the Call Log folder and select the call during which the problem
occurred.
2. Choose
Actions > Report a Problem. The Problem Report Wizard opens with details
about the call already entered.
3. Complete the Problem Report Wizard screens.
Reporting other problems
If your problem does not involve a specific call, run the Problem Report Wizard as follows:
1. Do one of the following:
• From ViewPoint, choose
Help > Report a Problem.
• Run the file
C:\Program Files\Common Files\Vertical\Wave\TVPRWizard.exe.
2. Answer the questions presented in each Wizard window.
3. Optionally, check
Send Problem Report Package via e-mail in the final window to e-mail
the problem report package to your Wave system administrator. It can be helpful to
include in your e-mail the time at which the problem occurred, as closely as you can
identify it.
Because a problem report package can be large, after you send it to your Wave system
administrator, you should delete it from your system to regain disk space.