User guide

Wave ViewPoint User Guide
Appendix C
Reporting Problems
APPENDIX CONTENTS
About the Problem Report Wizard
If you experience a problem with one of the Wave workstation applications—ViewPoint, the
Contact Center Reporter, the Contact Manager Assistant, the TAPI Service Provider, or the
Archived Recording Browser—report the problem to your Wave system administrator by using
the Problem Report Wizard. The Problem Report Wizard is a tool that collects appropriate log
files and prompts you for information that can help solve the problem.
The Problem Report Wizard creates a problem report package as a ZIP file in the location of
your choice. You can then send the ZIP file to your Wave system administrator.
To prevent ZIP files from being overwritten, the Wizard gives each problem report package a
unique name based on your company name and a unique sequence number, as shown in the
following example.
The Wizard increments the sequence number in the file name each time it creates a new problem
report package.
About the Problem Report Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Reporting a problem that involves a specific call . . . . . . . . . . . . . . . . . . . . . . . . C-2
Reporting other problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2