User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Checking the archive for missing audio files A-12
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
Note: You can view Call Log details for all call recordings, and for voice messages
that were left by a caller via the Wave telephone commands. Internal voice messages
will only have associated Call Log details if internal (station-to-station) call logging
is turned on via
Tools > System Settings > Call Log tab in the TV Admin applet in
the Wave Remote Management Console. Voice messages sent directly to a user’s
voice mailbox by another user via ViewPoint do not have any associated Call Log
details.
• Flag recording. Double-click the first column for a recording to flag the selected
recording for follow up. Double-click it again to remove the flag. (You can also use the
Flag this recording for follow-up checkbox for the selected recording.)
• Add notes. To add new notes or edit existing notes to the selected recording, type in the
Call Notes or Archive Notes panes.
• Restore recording. Click on the toolbar to move the selected recording back to the
mailbox from which it was archived. It also stays in the archive until purged.
• Export recording. Click , one of the audio controls at the bottom of the Browser, to
export one or more selected recordings to a location on a hard drive other than the folders
from which they were archived. (Exported recordings are not deleted from the archive
folder.)
• Refresh. Click on the toolbar to refresh the list of mailbox recordings displayed in
the Browser.
• Delete recording. Click on the toolbar to delete one or more selected recordings from
the archive folder. (To delete recordings based on criteria that you set, see “Purging
archived recordings” on page A-13.)
Checking the archive for missing audio files
When you check the archive for missing audio files, all archive database entries that do not have
a corresponding audio file in the archive folder are deleted from the database.
To check the archive for missing audio files:
1. Choose Tools > Check Archive. Note: If this option is not available, ask your Wave
system administrator to grant you Archive Admin privileges.
2. Click
OK at the warning message to check the archive.