User guide

Searching for recordings A-8
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
Like
Use to search based on wildcard characters that
represent one or more characters.
Use a question mark (?) to represent a single
alphanumeric character. For example, to
search for recordings of calls from the 617 area
code and 555 exchange, add the criteria,
“Number Like 617555????”.
Use an asterisk (*) to represent one or more
alphanumeric characters. For example, to
search for recordings of calls from anyone with
a first name of Nancy, add the criteria “From
Like Nancy”.
You can combine wildcard characters in a
single search criteria. For example, to search
for recordings from calls from an area code
that begins with 8 and has the 555 exchange,
add the criteria “Number Like “8??555*”.
Note that if you want to search for the actual
character * or ?, use the Equals or Does not
equal condition.
Contains
Use to search based on a portion of a field. For
example, to search for recordings of calls
where 555 appears anywhere in the number,
add the criteria “Number Contains 555”.
Value Field contents for which to search. Note that when searching
on the contents of a time-based fields (Call Duration, Hold
Time, and so forth), the value is always entered in minutes.
Tab Field Description