User guide

Searching for recordings A-7
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
Equals, Does
not equal
Use to search based on the exact contents of
a field. For example, to search for record-
ings of calls from Kevin McDonough, add
the criteria “From Equals Kevin McDon-
ough”.
Note that when you use Equals and Does
not equal, you cannot search based on part
of the field’s contents—the criteria “From
Equals Irene” would not return any
matches.
Equals is the only valid condition for some
fields (Flagged for follow-up, Message
Heard, Call Direction, Call Result, Left
Message, and Recorded By.) For these
fields, select one of the values offered in the
drop-down list, for example, “Call Result
Equals Left Message”.
Greater than,
Less than
Use to search based on the numeric contents
of a field. For example, to search for
recordings of calls that were on hold for
more than 10 minutes, add the criteria “Hold
Time Greater than 10”.
Between Use to search based on a range of values for
a field. For example, to search for
recordings of calls that lasted more than 10
but less than 20 minutes, add the criteria
“Call Duration Between 10 and 20”.
Or Use to search for recordings based on two or
more values for a field. For example, to
search for recordings of calls from several
callers, add a criteria like “From Or Nancy
Jones OR Pete Smith OR Irene Orleans”.
Tab Field Description