User guide

Searching for recordings A-5
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
Search criteria
The following table describes the search criteria that you can set up on either the Basic or
Advanced tab in the Search Archived Recordings dialog:
Tab Field Description
Basic Wave Server
If your system archives mailbox recordings from more than
one Wave Server, you can search all of the Servers, or select a
specific Server from the drop-down list.
Mailbox
You can search all users’ mailbox folders, or select a specific
user from the drop-down list.
From Name or
Number
To search for recordings related to calls from a specific user
or number, select this checkbox, and then enter all or part of
the user’s name (for example, “Janice” or “Jan”) or phone
number (for example, “17815551212”, or “781”.) To search
for calls from an external caller, enter “Unknown”.
To Name or
Number
To search for recordings related to calls placed to a specific
user or number, select this checkbox, and then enter all or part
of the user’s name or phone number.
Received
To limit your search to a specific time period, select this
checkbox, and then select a time period from the drop-down
list (for example, “Yesterday” or “Last 3 months”.) If you
select “Specific date”, enter the date in the text box using the
format provided, or click to select a date from a calendar.
Length
To search for recordings of a specific length, select this
checkbox. Select an option from the drop-down list, and then
enter the number of minutes in the text box (for example,
“Within 30 sec.of 5 minutes”.)
Note: To enter seconds, use the hh:ss format or decimal
places. For example, to indicate 1 minute 30 seconds, enter
either “1:30” or “1.5”.
Flagged for
follow up
To search for recordings that were previously flagged for
follow up, select this checkbox.